Interactive Video for Customer Service

Video Recording for Better Customer Service

Increase ticket resolution speed and improve the customer experience.

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20%

Increase in Average CSAT

25%

Decrease in Average Time on Case

133%

Increase in Same Day Closures

35%

Decrease in Conference Calls

Let Customers Show Their Issues with Video

See the issue for yourself

Let Customers Show Their Issues with Video

Capture critical context and allow your customers to ask questions in their own voices with an embedded “record” button on your ticketing system or a customer recording link. Tickets that would have taken hours of orchestrating conference calls and escalating to numerous people can now be closed on the first contact.

Customer screen & voice recording

See the issue in its entirety

Let Customers Show Their Issues with Video

Show, don't tell

Close Tickets Faster with Screen Recordings

Demonstrate how to solve customer requests with a simple video. The screen recording leaves no room for ambiguity, ensuring that your client will resolve their request and have a positive experience.

Keep communication asynchronous

Show the customer the solution

Close Tickets Faster with Screen Recordings
Empower Customers to Help Themselves

Organize on the Grid

Empower Customers to Help Themselves

Organize all of the customer support screen recordings into a searchable video library that customers can help themselves to. See fewer tickets and happier customers!

Searchable video knowledge base

Confirm success with a video quiz

Empower Customers to Help Themselves

Integrated within Your Current System

VidGrid integrates with any system via API. Get started right away with our video API documentation. We offer developer-to-developer support to ensure that your integration is quick and easy.

Seamless API integration

Developer-to-developer support

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Integrated within Your Current System
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"VidGrid has dramatically improved our first contact resolution rate because we are able to see every issue in its entirety, without any back-and-forth."

Heather Beck
VP, Global Support

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