Interactive Video for Customer Service
Video Recording for Better Customer Service
Increase ticket resolution speed and improve the customer experience.
Interactive Video for Customer Service
Increase ticket resolution speed and improve the customer experience.
20%
Increase in Average CSAT
25%
Decrease in Average Time on Case
133%
Increase in Same Day Closures
35%
Decrease in Conference Calls
See the issue for yourself
Capture critical context and allow your customers to ask questions in their own voices with an embedded “record” button on your ticketing system or a customer recording link. Tickets that would have taken hours of orchestrating conference calls and escalating to numerous people can now be closed on the first contact.
Customer screen & voice recording
See the issue in its entirety
Show, don't tell
Demonstrate how to solve customer requests with a simple video. The screen recording leaves no room for ambiguity, ensuring that your client will resolve their request and have a positive experience.
Keep communication asynchronous
Show the customer the solution
Organize on the Grid
Organize all of the customer support screen recordings into a searchable video library that customers can help themselves to. See fewer tickets and happier customers!
Searchable video knowledge base
Confirm success with a video quiz
VidGrid integrates with any system via API. Get started right away with our video API documentation. We offer developer-to-developer support to ensure that your integration is quick and easy.
Seamless API integration
Developer-to-developer support
"VidGrid has dramatically improved our first contact resolution rate because we are able to see every issue in its entirety, without any back-and-forth."
Heather Beck
VP, Global Support
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